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 » » DougT | My excitement about getting VTour HDR for the Mac soured when I found the installer is not working—for me anyway. I get two error messages:
1. that my hard drive has a newer version of the program already and that installing this version will over write it.
After I ignore this (as I have no "newer version" of VTour HDR for the Mac—it no where exists as far as I know), I get this second error message:
2. "Can't continue to install as there is nothing to install."
Curious this, as it took twenty minutes to download the software on a broadband connection.
What's going on here? Is a fix going to be posted or is there some kind of workaround?
Thanks.
DougT |
stef | Hello,
Support team is handling this problem.
People that have a similar problem with the installer should contact support@realviz.com for another solution.
Best,
Stef
Message edited by stef on 10-17-2007 at 03:18:10 PM
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HAWK999 | Hi Doug,
I had the same issue but I installed it to a different HD and it worked fine.
Jean-Luc |
DougT | Thanks, Jean-Luc. I'll try this out. Stef, I have received help from Realviz support just now as well andwill proceed!
DougT |
stef | Hello all,
A new installer has been created that should correct the problem.
It's the same link as you got by email (only the file changed).
The problem happened on disks where Stitcher was installed. They had installation files in common and so led to conflicts at installation time.
Best,
Stef |
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