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Application exits

 
n°10740
charlest
Posted on 06-10-2008 at 01:09:45 AM  profilanswer
 

Hi All,
 
I have been using Stitcher Unlimited 5.7 on Mac OS X 10.4
Sometimes, the application exits itself.  Do you have the same problem?
 
How do I capture some logs and report this problem to Autodesk?


Message edited by charlest on 06-10-2008 at 01:31:58 AM
n°10743
realviz su​pport
Posted on 06-10-2008 at 12:15:25 PM  profilanswer
 

Dear sir,
you have to go in our web site at:
 
http://stitcher.realviz.com/your-r [...] quest.html
 
with your login/password
 
give us all the steps leading to the crash.
 
thanks
Autodesk support

n°10744
badders
Posted on 06-10-2008 at 07:35:01 PM  profilanswer
 

Hi Charlest
 
It could be an issue with the prefs file. Search the threads for removing the prefs file on a Mac. (you'll need to re-activate the software if its a registered copy)


Message edited by badders on 06-10-2008 at 07:35:52 PM

---------------
Andrew Baddeley
360 Tactical VR Ltd
www.360tacticalvr.co.uk
n°10752
charlest
Posted on 06-12-2008 at 08:28:15 AM  profilanswer
 

Thanks for your reply.


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