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Why Tech People Must Not Write Manuals

 
n°1268
desktopepi​cs
Posted on 10-02-2006 at 01:45:50 PM  profilanswer
 

Hello folks of Realviz...
 
Great product, this MatchMover. It has the potential to be the best thing I've ever purchased with loads of nice ways to get things done at half the time. I use 3DS Max and, if anyone struggled using it's native camera tracker setup, Matchmover has potential to outshine everyone in the area of camera tracking.
 
The key word here is "Potential" because it's been a few weeks now and I'm STILL struggling to get it to work properly. No, it's not my intelligence ... no I don't have A.D.D ... after years of self and college study on various film, animation and video techniques ... many I find through online tutorials like the rest of us ... I have to say I am THOUROUGHLY dissappointed with the tutorials and general "it's simple as that" attitude I'm reading from the moderators of this forum. Because Matchmover is not simple as that when porting into 3DS Max.
 
And if it is simple, the RealViz is keeping it a tight-arse secret, expecting us to figure things out on the way. For instance ... somewhere in this forum when someone else asked how to properly, step-by-step know how to move work from MM to 3DSMax, the response has been, pretty much, "run the script and that's it."
 
Purely the response from the people who made the software ... because they eat, sleep and make love to it daily! Tech people need to hand this software over to people who don't work with it as intimately as they do and have those other people WRITE a 'humanized' manual that 'really' takes us step by step with more information than "...This will export the
3D points and the animated camera." End of basic tutorial.
 
$1800 is a lot of money and quite frankly I was expecting a smoother connection and learning of importing to 3DSMax than I paid for. In this business, if I have to struggle much longer for the results I'm looking for from something that's is supposed to be helpful, we'll start talking refunds.
 
And I'm complaining because, judging from the others in this forum seeking advice as well ... I'm not alone!
 
So what do I want to see ... and don't tell me RealViz can't provide ...  
 
1) Line by Line "for Dummies" level of setting up your footage.
2) step by step of the exporting to Max, Combustion, etc.
3) Once we're in the 3DSMax environment, detailed information and screen shots of what to do next.
4) A sample finished product of this complete tutorial.
 
A friend at another animation house asked me what i thought of this software and I'm still waiting to let him know.

n°1270
oglop
Posted on 10-03-2006 at 04:27:21 AM  profilanswer
 

i asked them for help for 2-3 times b4,but i got no answer.
 
The guys here only reply to big clients?
 
I've struggling with mm for 4 month, still i've no idea how the alignment manipulator works, it doesn't work as the manual says,but nobody can help me ....
 
Ahhhhhhh

n°1809
djohnson12​9
Posted on 04-19-2008 at 01:37:15 AM  profilanswer
 

ALAS!...I find other people who have noticed the ignorance on this forum!  This forum is supposedly backed by the actual Reavliz company, yet they completely ignore and mistreat its customers.  I'm thinking about heading over to Syntheyes after researching this forum more in-depth; especially if none of the moderators will help with my question I had posted several days ago


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